# Getting Help (Support) * **Discord (Preferred):** Join [our server](https://discord.gg/variational) and open a ticket via the #support channel. * **Email:** Reach out to to open a ticket. * **In app:** Click on the "Help & Support" link in the bottom right corner to message our support team from within the Omni app. Please provide as much information as possible (including your account's address, if relevant) in your initial message. Responses can take up to 24 hours, with longer wait times on weekends. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.variational.io/more/getting-help-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.